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Refund Policy

Trail With Ease aims to provide a smooth and transparent refund process for customers.

Cancellation and Refund Eligibility

  • Refund eligibility depends on the cancellation policy of the booked service.
  • Refund requests made within the allowed cancellation period may qualify for partial or full refunds.
  • Certain promotional offers, discounted packages, or last-minute bookings may be non-refundable.
  • Refund amounts may exclude service charges, processing fees, or third-party cancellation charges.

Refund Processing

  • Approved refunds are processed through the original payment method whenever possible.
  • Refund processing time may take 7 to 14 business days depending on banks or payment providers.
  • Customers will receive updates regarding refund status through email or phone.

How to Request a Refund

Customers can request a refund by contacting us through:

Please provide booking details, payment proof, and reason for cancellation while requesting a refund.

Non-Refundable Bookings

The following bookings may be non-refundable:
  • Promotional or discounted travel packages
  • Last-minute bookings
  • Certain hotel, transport, or activity reservations
  • Services clearly marked as non-refundable at the time of booking

Modifications to Bookings

Changes to confirmed bookings may result in additional charges depending on service provider policies and availability.

Travel Insurance

Customers are encouraged to purchase travel insurance for protection against trip cancellations, medical emergencies, baggage loss, or unexpected travel issues. Trail With Ease is not responsible for losses that could have been covered through travel insurance.