Cancellation & Refund Policy

1. Cancellation, No-Show & Refunds

1.1 Cancellation

Cancellation of bookings is subject to the cancellation terms applicable to the respective service, package, supplier, and date of cancellation. The cancellation charges applicable to a Booking shall be disclosed to the Customer in writing before the Booking is confirmed and shall form part of the booking confirmation.

Different components of a package may have different cancellation policies. Flight tickets, hotels, activities, transfers, visa services, and other third-party services may have separate cancellation charges.

Certain services may be completely or partially non-refundable once booked or confirmed. Where a service is non-refundable, that fact shall be stated in the quotation and in the booking confirmation before payment is taken.

In case of cancellation of a package or combination booking, cancellation charges may be calculated separately for each service component.

In accordance with applicable law, the Company shall not impose any cancellation charge in circumstances where such charge is prohibited by law. Subject to applicable law, the Customer shall remain liable for the cancellation charges, Supplier charges, non-refundable amounts, taxes and fees applicable to the Booking and disclosed at the time of booking.

Where a Booking is cancelled by the Company or by a Supplier for reasons not attributable to the Customer, the Customer shall be entitled, subject to the applicable Supplier terms and amounts actually recoverable by the Company, to such refund or alternative arrangement as may be available.

1.2 Refund Process

Eligible refunds shall be processed as follows. Where the Company holds the amount to be refunded, the refund shall be initiated within a reasonable period and, where applicable, within the period prescribed by law or the relevant regulatory authority of the cancellation being confirmed. Where the refund relates to an air ticket, it shall be processed in accordance with the applicable DGCA requirements and the relevant airline/fare rules. Where the refund depends on an amount being received from a Supplier, the Company shall pursue the Supplier with reasonable diligence, keep the Customer informed where reasonably practicable, and remit the refund within a reasonable period after receipt and reconciliation of the refundable amount.

Refunds will be made to the original mode of payment where reasonably practicable after deducting the applicable cancellation charges, the service fee disclosed at the time of booking, and any supplier penalty actually levied. Other amounts may also be deducted where expressly permitted by the applicable Booking terms, law or Supplier conditions. The Company shall provide reasonable particulars of material deductions upon request.

Where the refund is dependent on an airline, hotel, embassy, insurance company, or other third-party supplier, the refund timeline and amount may vary.

In the case of an air ticket, all statutory taxes, User Development Fee, Airport Development Fee, and Passenger Service Fee shall be refunded to the extent required under applicable law and the applicable airline fare rules.

Where a flight booking is cancelled or amended within forty-eight hours of the booking being made, any applicable free-look/cancellation facility shall be governed by the prevailing DGCA requirements and the airline's applicable conditions.

Goods and Services Tax charged on a cancellation charge shall be dealt with in accordance with the prevailing law, and any tax actually refundable shall be passed on to the Customer.

1.3 No-Show

In the event of a no-show or failure to utilise a confirmed service without prior cancellation, no refund shall be applicable, except to the extent expressly provided under applicable law or the relevant Supplier's terms. In the case of an air ticket, statutory taxes and airport fees shall nonetheless be refunded to the extent required under applicable law and applicable airline rules.

Any rescheduling of a no-show booking shall be subject to availability and supplier policies and may attract additional charges.

2. Cancellation Procedure

All cancellation requests must be made in writing through Trail With Ease's official communication channels, and shall take effect from the date and time on which the request is received by the Company.

Upon receiving a cancellation request, TrailWithEase will use reasonable efforts to inform the Customer of the applicable cancellation charges based on the relevant supplier terms.

The Company shall acknowledge a cancellation request within a reasonable period and, where practicable, within forty-eight hours of receipt and shall communicate the applicable cancellation charges where such charges can reasonably be determined at that stage.

Cancellation shall be considered valid when the Company receives the cancellation request through an authorised channel, subject to any Supplier cut-off time and the Company's written confirmation of the applicable cancellation consequences.

Cancellation requests made verbally to hotels, drivers, guides, airlines, or other third parties shall not automatically constitute cancellation of the booking with TrailWithEase.

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