Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy applies to personal data collected or received by Trail With Ease through our website and through the other channels by which you interact with us, including our physical office, telephone, WhatsApp, email, social media, online enquiry forms and other customer-service or communication channels.

Trail With Ease currently does not operate a dedicated mobile application. If we introduce a mobile application or another material digital channel in the future, this Policy may be extended to that channel, together with any additional notice required by applicable law.

This Privacy Policy does not apply to a third-party website, application, platform, payment gateway, airline, hotel, visa service provider, social-media platform or other service which we do not control and which is governed by its own privacy policy or terms.

Where you access a third-party service through a link, booking process, communication or referral provided by us, that third party may independently collect and process your personal data in accordance with its own privacy policy and applicable law.

2. Definitions

In this Policy:

Services means the travel-booking, travel-arrangement, itinerary-planning, holiday-package, accommodation, flight, transportation, sightseeing, activity, visa-assistance and other allied services offered, arranged or facilitated by us.

Supplier means any airline, hotel, resort, transport operator, activity provider, visa service provider, destination management company, local tour operator or other third party that provides or fulfils any part of a booking.

Personal Data , "Data Fiduciary", "Data Processor", "Data Principal", "Consent Manager", "Child" and other capitalised expressions have the meanings assigned to them under applicable law, including the DPDP Act when the relevant provisions are applicable.

Depending on the nature of a particular transaction, Trail With Ease may act as a travel intermediary, booking facilitator, coordinator, agent, reseller or service provider. The precise role of Trail With Ease may vary from one Service to another and will be determined by the applicable booking confirmation, quotation, invoice, terms and conditions and the nature of the Service.

3. Applicable Law and Transition

The DPDP Act, 2023 and the DPDP Rules, 2025 have been notified with staggered commencement dates.

Until the provisions of the DPDP Act and DPDP Rules applicable to our processing come into force, our processing of personal data will continue to be governed by applicable law then in force, including, where applicable, the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Following commencement of the applicable provisions of the DPDP Act and DPDP Rules, this Policy shall be interpreted and applied consistently with those provisions and any rules, notifications, directions, regulations or guidance issued under them.

The Government's notified commencement framework provides for different provisions to come into force on different dates. Accordingly, references in this Policy to rights, duties, consent mechanisms, breach reporting, children's data, Consent Managers or other DPDP requirements shall apply from the date those requirements become legally applicable to us.

4. How We Collect Personal Data

We may collect personal data:

• Directly from you when you contact us, make an enquiry, request a quotation, create an account where applicable, make a booking, make a payment or otherwise communicate with us
• From a person making a booking or enquiry on your behalf
• From your employer, family member, travel companion or other authorised person
• From airlines, hotels, Suppliers, visa-service providers, payment providers and other travel partners
• From publicly available sources, including publicly accessible websites and social-media platforms, where lawful and reasonably connected with our Services
• Automatically through our website through logs, cookies and similar technologies, as described below.

Where you provide personal data relating to another traveller, family member, dependent, emergency contact or other individual, you represent that you are authorised to provide that information and, where required by applicable law, that the relevant individual has been informed of or has consented to such disclosure.

You are responsible for the accuracy, completeness and lawfulness of personal data that you provide to us, including personal data relating to other travellers.

5. Information Shared with Employees and Representatives

You may provide personal data to our employees, representatives, consultants, agents or other persons acting for or on behalf of Trail With Ease through telephone, WhatsApp, email, social media, in-person discussions or other communication channels in connection with an enquiry, quotation, booking, payment, travel arrangement, visa assistance, customer support or other Trail With Ease business.

Where personal data or other customer information is provided to an employee, representative, consultant, agent or contractor in connection with Trail With Ease's business or Services, we may treat such information as information received in connection with the Company's business, irrespective of whether the communication takes place through an official Company channel or a personal telephone number, WhatsApp account, email account, device or other communication channel used for such business communication.

Our employees, representatives, consultants, agents and contractors are authorised to access and use such information only for legitimate and authorised Trail With Ease business purposes and are required to maintain its confidentiality.

They are not authorised to use customer information for their personal benefit, to divert or solicit customers for private transactions, to conduct competing or independent travel business, to disclose the information to unauthorised persons, or to otherwise exploit such information for any purpose unrelated to their authorised duties.

Where a person acting for or on behalf of Trail With Ease uses customer information contrary to the Company's instructions or authority, Trail With Ease may take appropriate action against that person and may, where appropriate and permitted by law, seek recovery of losses and pursue contractual, disciplinary, civil or other remedies available under applicable law.

Customers are encouraged to use Trail With Ease's published contact details and official communication channels when submitting sensitive personal data or travel documents wherever reasonably practicable.

6. Personal Data We Collect

When you make an enquiry, request a quotation, make a booking, make a payment or otherwise interact with Trail With Ease, we may collect the following categories of personal data, depending upon the Service requested.

6.1 Identity and Contact Data

Name, gender, date of birth, nationality, email address, postal address, telephone number, WhatsApp number and other contact details.

6.2 Travel Documentation Data

Passport number and expiry date, visa particulars, photographs submitted for visa or travel purposes, frequent-flyer information, travel-document information and special assistance or dietary requirements communicated to us.

We will collect government-issued identification or other documentation only where reasonably necessary for a requested Service, booking, legal requirement, Supplier requirement, identity verification or other lawful purpose.

6.3 Booking and Travel Data

Travel dates, destinations, itinerary, names and details of co-travellers, flight details, hotel details, transfer requirements, activity information, emergency contact details and other information necessary to arrange the requested Services.

6.4 Payment and Billing Data

Billing name and address, PAN, GSTIN where required, transaction identifiers, payment status and, where available to us, limited payment-instrument information such as the last four digits.

We do not intentionally collect or store complete credit/debit card numbers, CVVs, card PINs, banking passwords or other complete payment credentials on our own systems.

6.5 Communications Data

The content of emails, WhatsApp messages, enquiry forms, correspondence and other communications with us.

Calls with our employees, representatives or service providers may be recorded or monitored, where permitted by applicable law, for quality assurance, training, fraud prevention, security, dispute resolution, record-keeping and compliance purposes. Where legally required, an appropriate notice will be provided before recording.

6.6 Technical Data

Technical information collected through our website, including IP address, browser type, device information, Internet Service Provider, date and time of access, referring pages, pages visited, approximate usage information and similar technical information.

6.7 User Content

Reviews, ratings, photographs, comments, feedback and other content which you voluntarily provide or publish through channels operated by us.

6.8 Marketing Data

Your preferences regarding receiving promotional communications, travel offers, newsletters and other marketing communications.

6.9 Information Received from Third Parties

We may receive personal data about you from Suppliers, travel partners, persons making a booking on your behalf, payment service providers, visa service providers, corporate customers, referral partners or other third parties where such collection is lawful and reasonably necessary for providing or administering the requested Services.

7. Data Minimisation and Accuracy

We seek to collect only personal data reasonably necessary for the relevant purpose.

Please do not send us documents or information which we have not requested.

Please do not voluntarily provide Aadhaar numbers or other government-issued identification documents unless specifically requested by us for a lawful and necessary purpose. Where such information is required, we may specify the purpose for which it is required and, where reasonably practicable, provide an appropriate method for submission.

You are responsible for ensuring that all personal data you provide is accurate, current, complete and not misleading.

Where you provide information relating to another traveller or person, you are responsible for ensuring that you have the authority to provide that information.

We shall not be responsible for losses, denied boarding, visa refusal, cancellation charges, additional costs or other consequences resulting from inaccurate, incomplete, outdated or unauthorised information supplied by you, except to the extent liability cannot lawfully be excluded.

8. Purposes for Which We Use Personal Data

We may process personal data for the following purposes:

• Respond to enquiries and requests for quotations
• Process, manage and administer bookings
• Arrange flights, hotels, transfers, sightseeing, activities, holiday packages and other travel services
• Facilitate visa applications and related documentation
• Communicate booking confirmations, payment information, itinerary changes, travel requirements and travel alerts
• Provide customer support
• Process payments and refunds
• Issue invoices and other financial documents
• Comply with tax, accounting, company, consumer-protection and other applicable legal requirements
• Detect and prevent fraud, misuse, unauthorised transactions and security incidents
• Maintain internal records
• Conduct accounting, reconciliation, audit and financial administration
• Improve our website and Services
• Conduct business analytics using aggregated or de-identified information where permitted by applicable law
• Investigate complaints and disputes
• Establish, exercise or defend legal claims
• Enforce our agreements and policies
• Protect our customers, employees, Suppliers, systems and business
• Perform other purposes reasonably necessary for providing, administering or improving the Services requested by you.

We may also process personal data for internal administration, quality assurance, staff training, cybersecurity, fraud prevention, business continuity, risk management, auditing, legal compliance and the protection of our legitimate business operations, to the extent permitted by applicable law.

9. Consent and Other Lawful Grounds

We process personal data where permitted under applicable law. Depending upon the circumstances and the law applicable at the relevant time, processing may be based on your consent, performance or facilitation of a service requested by you, compliance with a legal obligation, a legitimate use or other lawful basis recognised by applicable law.

Where we rely on consent, we will seek consent through an appropriate affirmative mechanism where required by applicable law, and the consent request will be appropriately connected with the purpose for which the personal data is to be processed.

Merely continuing to browse our website will not, by itself, be treated as consent to processing for purposes for which consent is legally required.

9.1 Withdrawal of Consent

Where processing is based on consent and applicable law provides a right to withdraw that consent, you may withdraw consent using the mechanism made available for that purpose.

Withdrawal of consent shall not affect the lawfulness of processing carried out before withdrawal.

Withdrawal may affect our ability to provide a Service. If the personal data concerned is necessary to process or complete a booking, visa application, payment, travel arrangement or other requested Service, we may be unable to provide or continue that Service. Where withdrawal prevents us from performing an already confirmed booking, cancellation, Supplier charges, non-refundable amounts and other applicable booking terms may continue to apply.

10. Sharing of Personal Data

To provide the Services requested by you, we may disclose personal data to recipients who reasonably require it for the relevant purpose.

These recipients may include:

• Airlines and airline-related service providers
• Hotels, resorts and accommodation providers
• Transport and transfer operators
• Local tour operators
• Activity and experience providers
• Destination management companies
• Visa processing agencies
• Embassies, consulates and immigration authorities
• Payment gateways, payment aggregators and banks
• Technology, hosting, cloud-storage and IT service providers
• Email, telephone and messaging service providers
• Analytics and advertising service providers, where applicable
• Professional advisers, lawyers, accountants, auditors and insurers
• Fraud-prevention and security service providers
• Regulators, courts, government authorities and law-enforcement agencies

other Suppliers, contractors or service providers reasonably necessary to arrange, administer, support or complete your requested Service.

We seek to disclose only the personal data reasonably necessary for the relevant purpose.

10.1 Independent Suppliers and Third Parties

Depending on the nature of the transaction, a Supplier or other third party may process personal data as our Data Processor, as an independent Data Fiduciary, or in another capacity recognised under applicable law.

Where an independent Supplier processes personal data for its own purposes, that Supplier's own privacy policy, terms and applicable law will govern its independent processing.

We do not control the independent processing, retention, security practices or privacy policies of independent Suppliers and third parties and, except to the extent liability is imposed on us by applicable law, we shall not be responsible for their independent acts or omissions.

10.2 Data Processors

Where we engage a Data Processor, we may require the processor, as appropriate to the nature of the engagement and applicable law, to process personal data only for authorised purposes and to maintain appropriate confidentiality and security safeguards.

11. Disclosure Required by Law

We may disclose personal data where required or permitted by applicable law.

This may include disclosure in response to a valid order, notice, summons, requisition or request from:

• A court
• Government authority
• Regulator
• Law-enforcement agency
• Tax authority

immigration authority; or

other competent authority.

We may also disclose information where reasonably necessary to protect our legal rights, investigate fraud or unlawful activity, prevent harm, protect the security of our systems or comply with a legal or regulatory requirement.

12. No Sale of Personal Data

We do not sell your personal data as a standalone commercial asset.

We do not intentionally disclose your personal data to an unrelated third party for that third party's independent marketing purposes without an appropriate lawful basis or consent where consent is required.

This does not prevent us from sharing information with Suppliers, service providers or other recipients where reasonably necessary to provide, administer, secure or improve the Services, or where otherwise permitted by applicable law.

13. Payment Information

Payments made through our website or through our other channels may be processed through third-party payment gateways, payment aggregators, banks or other authorised payment service providers.

Trail With Ease does not intentionally store complete credit-card or debit-card numbers, CVVs, banking passwords, PINs or other complete payment credentials on its own systems.

Payment credentials may be processed, stored or tokenised by the relevant payment service provider in accordance with applicable law, contractual arrangements and regulatory requirements.

The processing, storage and security of payment information by a third-party payment provider is also governed by that provider's own terms, privacy policy and applicable regulatory requirements.

We may retain transaction references, payment status, billing information and other information reasonably necessary for accounting, reconciliation, refund processing, fraud prevention, taxation and legal compliance.

14. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Strictly necessary cookies may be used to operate the website, maintain sessions, remember necessary technical information and protect the security of our website and services.

Preference, analytics and advertising cookies will be used in accordance with applicable law and, where consent is legally required, only after the relevant consent mechanism has been presented and consent has been obtained.

You may be able to manage or delete cookies through your browser settings and, where available, through our website's cookie settings.

Disabling strictly necessary cookies may prevent certain portions of the website from functioning properly.

Where we use non-essential cookies or similar technologies, details regarding their purposes, duration and relevant third parties may be provided through our Cookie Policy and/or cookie-consent mechanism.

15. Analytics and Advertising Partners

We may use third-party analytics or advertising technologies to understand website usage, measure marketing performance and improve our Services.

The specific third-party services used by us may change from time to time. The current list, where applicable, will be reflected in our Cookie Policy or applicable cookie-consent mechanism.

Such providers may receive technical or usage information and may place cookies, pixels or similar technologies on your device where permitted by applicable law and, where required, with your consent.

We do not control the independent privacy practices of third-party analytics or advertising providers. Their processing may be governed by their own privacy policies and terms.

We may provide users with mechanisms to manage applicable advertising or analytics preferences through our website or relevant third-party platforms.

We do not knowingly direct behavioural advertising at children where prohibited by applicable law.

16. Marketing Communications

Where you have provided the required consent or where otherwise permitted by applicable law, Trail With Ease may contact you through email, WhatsApp, SMS, telephone or other electronic channels regarding travel packages, offers, destinations, discounts and other Services.

Promotional communications will be sent subject to applicable telecommunications, anti-spam, consent and customer-preference requirements.

You may opt out of promotional communications at any time through the unsubscribe mechanism provided in the relevant communication or by contacting us using the details in this Policy.

Opting out of promotional communications does not prevent us from sending communications reasonably necessary for a live booking, enquiry or transaction, including booking confirmations, invoices, payment information, cancellation information, itinerary changes, visa requirements, travel documentation requirements, emergency notices, security notices and other service-related communications.

17. Fraud, Security and Misuse

We may process personal data to detect, investigate and prevent:

• Fraudulent transactions
• Unauthorised access
• Identity misuse
• Payment fraud
• Abuse of our website
• Misuse of our Services
• Cyberattacks
• Unlawful activity

other security threats.

Where we reasonably believe that a transaction, account or activity is fraudulent, unauthorised or unlawful, we may take appropriate protective action, including delaying, declining, cancelling or suspending a transaction or booking, requesting additional verification, or sharing relevant information with payment providers, Suppliers, financial institutions, professional advisers or competent authorities where permitted or required by law.

18. Data Security

We take reasonable and appropriate technical and organisational measures, having regard to the nature of the personal data and the risks involved, to protect personal data against unauthorised access, misuse, alteration, disclosure, destruction or loss.

These measures may include:

• Encryption of data in transit and, where appropriate, at rest
• Access controls
• Role-based access
• Individual credentials
• Authentication mechanisms
• Logging and monitoring
• Backups
• Malware and security controls
• Vendor security requirements

internal security procedures.

Security measures may be modified, enhanced or replaced from time to time depending upon technological developments, operational requirements and the nature of the risks involved.

No method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect personal data, we do not warrant that any electronic transmission, website, communication channel or storage system will be completely secure or free from every possible security threat.

You must keep your account credentials, passwords, OTPs and payment information confidential and should immediately notify us if you become aware of unauthorised use.

We will not be responsible, to the extent permitted by law, for losses arising directly from your voluntary disclosure of passwords, OTPs, payment credentials or other authentication information to another person, or from your failure to take reasonable steps to protect such information.

19. Personal Data Breaches and Security Incidents

We maintain procedures for identifying, assessing and responding to suspected security incidents involving personal data.

Not every security event constitutes a legally reportable personal data breach. We will assess suspected incidents in accordance with applicable law and our internal incident-response procedures.

Where a personal data breach is required to be notified under applicable law, we will make the required notifications within the applicable time and in the manner prescribed by law.

Where legally required, notifications may describe the nature of the breach, the categories of information affected, relevant consequences, measures taken or proposed to mitigate the breach, and steps which affected persons may take.

20. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, or for a longer period where required or permitted by applicable law.

The applicable retention period may vary depending upon the nature of the information, the Service provided, contractual requirements, Supplier requirements, accounting and tax requirements, legal obligations, dispute periods, fraud-prevention requirements and other legitimate business requirements.

Financial books, accounting records and other records required to be maintained under applicable company, tax or other laws will be retained for the period prescribed by those laws.

Personal data contained in such statutory records may therefore be retained for the corresponding statutory period to the extent reasonably necessary to satisfy the relevant legal or regulatory requirement.

We may retain information relating to bookings, payments, invoices, communications, complaints and transactions for periods reasonably necessary to:

• Complete or administer a transaction
• Meet legal or regulatory obligations
• Maintain accounting and tax records
• Prevent fraud
• Resolve disputes

enforce agreements; or

establish, exercise or defend legal claims.

Enquiry records which do not result in a booking may be retained for as long as reasonably necessary for customer-service, business, legal, compliance, fraud-prevention and record-keeping purposes and may thereafter be deleted, anonymised or otherwise disposed of in accordance with our retention practices and applicable law.

Where personal data is no longer required and there is no legal or other permitted reason for continued retention, we may delete, anonymise or otherwise dispose of it.

We may retain personal data beyond an otherwise applicable retention period where reasonably necessary to establish, exercise or defend a legal claim, respond to a complaint or investigation, prevent fraud or misuse, enforce our agreements, or comply with a legal or regulatory requirement.

21. Children's Personal Data

We do not permit persons below 18 years of age to create an account or independently make a booking where the applicable Service requires the customer to be an adult.

Where personal data relating to a child is required for a travel booking, flight, hotel booking, visa application or family travel, such information may be provided by the child's parent or lawful guardian or another person authorised to act on behalf of the child.

Where applicable law requires verifiable consent of a parent or lawful guardian for processing a child's personal data, we will obtain or verify such consent in the manner required by applicable law.

We will not knowingly undertake processing of a child's personal data in a manner prohibited by applicable law.

Where required by applicable law, we will not undertake tracking, behavioural monitoring or targeted advertising directed at children.

If you believe that personal data relating to a child has been provided to us without the necessary authority or consent, please contact us using the details provided below.

Where we reasonably determine that personal data has been collected from a child without the required authority or consent, we may take appropriate steps, including deleting the information, restricting its processing or declining to proceed with the relevant Service, subject to applicable law.

22. Your Rights

Subject to applicable law and the commencement of the relevant legal provisions, you may have rights in respect of your personal data, including:

22.1 Right to Access

You may have the right to obtain information regarding the personal data processed by us and information concerning its processing, to the extent provided by applicable law.

22.2 Right to Correction, Completion and Updating

You may request correction of inaccurate or misleading personal data and, where applicable, completion or updating of personal data.

22.3 Right to Erasure

You may request erasure of personal data where permitted by applicable law.

We may decline or defer deletion where retention is required or permitted by law, necessary to complete a transaction, necessary to establish, exercise or defend a legal claim, required for accounting or regulatory purposes, or otherwise permitted by applicable law.

22.4 Right to Grievance Redressal

You may raise a grievance regarding our processing of personal data.

22.5 Right of Nomination

Where and from the date required by applicable law, you may nominate another individual to exercise applicable rights on your behalf in the event of your death or incapacity.

22.6 Exercising Your Rights

To exercise a right, please contact the Privacy & Data Protection Contact identified at the end of this Policy.

We may reasonably request information or verification necessary to confirm your identity, locate the relevant records, protect against fraudulent requests and prevent unauthorised disclosure of personal data.

We shall process and respond to requests within the period prescribed by applicable law. Where additional verification or information is reasonably required, or where a request is complex, we may take additional time to the extent permitted by applicable law and will communicate the applicable position.

If you are dissatisfied with our response, you may have the right to approach the Data Protection Board of India or another competent authority in accordance with applicable law and the procedure applicable at the relevant time.

23. Your Duties and Responsibilities

Where applicable under the DPDP Act, you are required not to:

• Impersonate another person while providing personal data
• Suppress material information when providing personal data for a document or identifier issued by the State

register a false or frivolous grievance or complaint; or

otherwise act in breach of duties imposed upon Data Principals under applicable law.

You are also responsible for providing accurate information, keeping your account and authentication information secure, and ensuring that you are authorised to provide personal data relating to other individuals.

Where we reasonably believe that a request, complaint, account or transaction involves fraud, impersonation, unlawful conduct or misuse of our Services, we may refuse or restrict the request, suspend or terminate access, require additional verification or report the matter to a competent authority, subject to applicable law.

24. Travel Suppliers and Independent Service Providers

Trail With Ease does not own or control every airline, hotel, resort, transport provider, activity provider, visa service provider or other Supplier involved in a booking.

We may act as a booking facilitator, intermediary, coordinator or agent for Services provided by independent Suppliers.

The relevant Supplier may independently determine its own operational procedures, eligibility requirements, cancellation rules, refund rules, documentation requirements, privacy practices, security practices and retention periods.

Where a Supplier processes your personal data independently, its own privacy policy and terms will apply to that processing.

We are not responsible for an independent Supplier's acts, omissions, processing, retention, security practices, data breach or privacy practices except to the extent responsibility is imposed upon Trail With Ease by applicable law.

25. Third-Party Websites and Services

Our website, emails, WhatsApp communications, social-media pages and other communications may contain links or references to third-party websites or services, including airlines, hotels, payment providers, visa providers, social-media platforms and other travel partners.

Our Privacy Policy does not apply to those third-party websites or services.

We recommend that you review the relevant third party's privacy policy and terms before providing personal data directly to that third party.

To the fullest extent permitted by applicable law, Trail With Ease does not guarantee the privacy, security, availability, accuracy or content of third-party websites or services and is not responsible for their independent processing of your personal data.

26. International Transfers of Personal Data

Travel Services may require personal data to be shared with airlines, hotels, Suppliers, visa authorities, transport providers, destination management companies and other entities located outside India.

Where international travel or a foreign Supplier is involved, personal data may therefore be transferred outside India where reasonably necessary to provide or administer the requested Service.

Such transfers will be undertaken in accordance with applicable law and any restrictions, safeguards or requirements prescribed by the Central Government or other competent authority from time to time.

International Suppliers may independently process personal data in accordance with the laws applicable to them and their own privacy policies.

Where a foreign Supplier acts independently rather than as our Data Processor, Trail With Ease does not control that Supplier's independent processing, security arrangements or retention practices.

27. Consent Managers

Where the applicable provisions relating to Consent Managers become applicable to our processing, we will support consent-management mechanisms required by applicable law to the extent applicable to us.

Where applicable, consent may be capable of being given, managed, reviewed or withdrawn through a registered Consent Manager or another mechanism recognised under law.

28. Automated Tools and Personalisation

Where we use automated tools, algorithms or software to assist with destination, package, itinerary or pricing recommendations, such tools are intended to assist our customers and our personnel in the travel-planning process.

We do not intend for automated tools used by us to make decisions producing legal or similarly significant effects concerning you without appropriate human involvement where such involvement is required by applicable law.

The availability and functionality of automated recommendation tools may change as our technology and Services develop.

29. Corporate Transactions

We may disclose or transfer personal data as reasonably necessary in connection with a proposed or completed merger, acquisition, restructuring, financing, sale or transfer of assets, change of control, business reorganisation or similar corporate transaction.

Where required by applicable law, appropriate safeguards or notices will be provided in connection with such transfer.

30. Changes to this Privacy Policy

Trail With Ease may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, legal requirements or regulatory developments.

Any updated version will be published on our website with a revised "Last Updated" date.

Where a change materially affects the purposes for which we process personal data and applicable law requires additional notice or consent, we will provide the required notice and obtain consent where necessary.

To the extent permitted by applicable law, your continued use of our website or Services following publication of an updated Policy will constitute notice of the updated Policy.

31. Language of this Policy

This Privacy Policy is currently provided in English.

Where and to the extent required by applicable law, we will provide the applicable privacy notice or information in a language or format required by law or reasonably made available by us.

32. Privacy & Data Protection Contact

If you have a question, concern, request or grievance regarding this Privacy Policy or our processing of personal data, please contact:

The above person is designated by the Company as its contact for privacy and data-protection queries and grievances. Where applicable law requires the Company to appoint a statutory Data Protection Officer, the Company will make the required appointment and publish the particulars required by law.

We may require reasonable identity verification and additional information before acting on a request relating to personal data.

We shall address grievances within the period prescribed by applicable law. Where no specific statutory period applies, we will endeavour to respond within a reasonable period having regard to the nature and complexity of the grievance.

If your grievance is not resolved to your satisfaction, you may approach the Data Protection Board of India or another competent authority in accordance with the applicable law and procedure in force at the relevant time.

33. Important Notice Regarding Third-Party Services

Travel bookings frequently involve multiple independent Suppliers and service providers. By requesting us to arrange a Service, you acknowledge that it may be necessary for us to disclose relevant personal data to such Suppliers and service providers in order to obtain availability, quotations, make reservations, issue tickets or vouchers, process visas, arrange accommodation, transportation or activities, and otherwise fulfil the requested Service.

Where you withdraw consent or otherwise restrict processing of personal data that is necessary for a requested Service, we may be unable to obtain, confirm, modify or continue that Service. Any resulting cancellation, amendment, Supplier charge, non-refundable amount or other consequence will remain subject to the applicable booking terms and Supplier conditions.

34. Severability

If any provision of this Privacy Policy is held to be invalid, unlawful or unenforceable by a competent authority, that provision shall be modified or severed only to the extent necessary, and the remaining provisions shall continue to apply to the fullest extent permitted by law.

35. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

36. Dispute Resolution and Jurisdiction

Any complaint or dispute relating to this Privacy Policy or the processing of personal data should first be raised with Trail With Ease at the contact details provided in this Policy, and the Company shall be given a reasonable opportunity to review and resolve the matter.

Subject to applicable law, the courts at Jaipur, Rajasthan shall have exclusive jurisdiction over any dispute arising out of or relating to this Privacy Policy or the Company's processing of personal data.

Nothing in this clause shall restrict any statutory right or remedy which cannot legally be restricted.

Trail With Ease shall also be entitled to approach any court or competent authority having jurisdiction where necessary to protect or enforce its rights, interests, property, systems or confidential information.

37. Contact

For privacy-related queries, requests and grievances: